Frequently Asked Questions

Consider your garden's style and space when selecting ornaments. For small gardens, opt for compact pieces like wall fountains or birdbaths. Larger spaces can accommodate statement pieces like tiered fountains or large statues.

Match the material and style to your existing garden aesthetic – classical statues suit formal gardens, while modern abstract pieces work well in contemporary spaces. Consider practical factors like sun exposure for birdbaths and water source proximity for fountains.

Stone, concrete, resin, and metal are all excellent choices:

• Stone & Concrete: Durable and classic, but heavier and porous
• Resin: Lightweight and weather-resistant, mimics stone appearance
• Metal: Contemporary look, may require rust treatment

For UK climates, frost-resistant materials are essential. We stock ornaments in all these materials, each suited to different budgets and aesthetic preferences.

Scale is crucial for visual harmony. As a general rule:

• Small gardens (under 50m²): Ornaments under 60cm tall
• Medium gardens (50-200m²): Ornaments 60-120cm tall
• Large gardens (200m²+): Ornaments 120cm+ or multiple pieces

Place smaller ornaments in focal points or along pathways. Use larger statement pieces as garden centrepieces. Consider viewing distances – ornaments should be proportionate to where they'll typically be viewed from.

Most of our garden ornaments are in stock and ready for immediate dispatch. Product pages clearly indicate availability status:

• "In Stock": Ships within 1-2 business days
• "Low Stock": Limited availability, order soon
• "Made to Order": 2-4 week lead time

We update stock levels daily and will contact you immediately if there are any delays with your order.

We offer flexible delivery options:

• Standard UK Delivery (5-7 days): From £4.99 for small items
• Express Delivery (2-3 days): From £9.99
• Large Item Delivery: Specialist courier, price varies by weight

🎉 Free delivery on orders over £150!

Delivery costs are calculated at checkout based on item size and weight. All items are carefully packaged to ensure safe arrival.

We take great care in packaging all items:

• Heavy-duty cardboard boxes with foam corner protectors
• Bubble wrap for delicate features and details
• Wooden crates for large or fragile statues and fountains
• Weatherproof wrapping for outdoor delivery

Important: Inspect your delivery upon arrival and contact us within 48 hours if you notice any damage.

For standard deliveries, we provide estimated delivery windows but cannot guarantee specific dates. Express delivery offers narrower timeframes. For large items requiring specialist couriers, you'll receive a call to arrange a convenient delivery date after your order is dispatched.

If you have specific delivery requirements (e.g., weekend delivery, evening delivery), please contact our customer service team before ordering to discuss options.

Most garden ornaments need minimal maintenance:

• Stone & Concrete: Clean with soft brush and mild detergent. Apply sealant annually to prevent moss and weathering
• Metal: May need rust protection treatments, especially in coastal areas
• Resin: Simply wipe clean with damp cloth
• Fountains: Drain before winter to prevent frost damage. Clean pumps regularly
• Birdbaths: Clean weekly to maintain water quality

Store delicate pieces indoors during harsh weather. We provide care guides with all products.

Yes, all our garden ornaments are designed for outdoor use in the UK climate. We clearly label frost-resistant products suitable for year-round outdoor display.

Some materials like resin and treated metals offer superior weather resistance. For maximum longevity, we recommend:

• Moving highly decorative pieces to sheltered locations during severe winter weather
• Applying protective sealants to stone and concrete items
• Draining water features before first frost
• Covering large statues during prolonged freezing conditions

Follow these simple steps for stone and concrete care:

1. Remove loose dirt with a soft brush or cloth
2. Mix mild detergent with warm water (avoid harsh chemicals)
3. Gently scrub with a soft brush
4. Rinse thoroughly with clean water
5. Allow to dry completely
6. Apply stone sealant for protection (annually recommended)

For stubborn moss or algae, use a specialised stone cleaner. Never use pressure washers as they can damage surface details.

While we don't provide direct installation services, we include detailed installation instructions with all products. Most fountains and ornaments are designed for straightforward DIY installation.

Installation guides include:

• Step-by-step illustrated instructions
• Required tools list
• Safety guidelines
• Troubleshooting tips

For complex water features or electrical connections, we recommend consulting a qualified professional. We can provide a list of recommended installers in your area upon request.

Yes, we offer a 30-day return policy for unused items in original packaging.

Return conditions:

• Item must be unused and in original condition
• Original packaging must be intact
• Proof of purchase required
• Customer responsible for return shipping (unless faulty)

Custom or personalised orders cannot be returned. If you receive a damaged item, contact us within 48 hours – we'll arrange collection and replacement at no cost.

We're committed to delivering perfect products:

1. Inspect your delivery immediately upon arrival
2. Take photos of any damage (packaging and product)
3. Contact us within 48 hours via phone or email
4. We'll arrange collection and send a replacement or full refund

You won't incur any costs for returning damaged items. Keep all packaging until the issue is resolved.

Our friendly team is here to help:

📞 Phone

• 0800 368 8590
• Mon-Fri, 9am-5pm GMT

✉️ Email

• Sales: [email protected]
• Delivery/Returns: [email protected]
• Support: [email protected]
• Response within 24 hours

📝 Contact Form

• Available on website
• 24/7 submission

For urgent delivery or product issues, phone is fastest. For general inquiries, email works great.

Absolutely! Garden ornaments make wonderful gifts for garden enthusiasts. 🎁

Gift options:

• Gift wrapping available for smaller items
• Personalised gift messages included
• Gift cards for larger pieces (recipient arranges delivery)
• Gift vouchers in various denominations
• Ship directly to recipient's address

Select gift options at checkout or contact us for assistance.

Yes! We offer competitive trade pricing for:

• Landscapers and garden designers
• Contractors and property developers
• Garden centres and retailers
• Bulk orders (5+ units of same item)

🏆 Trade Account Benefits:

• Discounted pricing (typically 15-25% off retail)
• Priority customer service
• Extended payment terms
• Exclusive access to new product lines
• Dedicated account manager

Contact our trade team for a personalised quote: [email protected] or call 0800 368 8590